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Questions to Ask an Appliance Repair Company

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Are you searching for an appliance repair company in Utah? Before hiring someone and inviting them into your home, you’ll want to ask them the proper questions to ensure they’re qualified, responsible, and trustworthy. 

In this blog, we provide a list of important questions to ask an appliance repair company before you let them work in your home.

What to Ask an Appliance Repair Company Before Hiring

Question #1: What are Your Qualifications and Licensing?

This is perhaps the most important question on our list. With so many unqualified repair technicians who claim to be qualified and licensed, the last thing you want is to hire a company who may end up making things worse. The good news is that several states require contractors to be licensed and/or bonded. Check with your local building department or consumer protection agency to find out about licensing requirements in your area. If your state or locality has licensing laws, make sure the contractor’s license is current. 

Jon Baker, the owner of iFiX, has acquired several different certifications and authorizations of various projects, including RMGA (Questar Certification), EPA608 (Environmental Protection Agency), and various other factory training.

Question #2: Do You Offer a Warranty?

A warranty protects the home appliances you rely on daily. If an appliance repair company doesn’t offer one, it may be a good idea to continue your search. As part of our service to our customers, iFiX offers a 1-year warranty on parts installed and labor repairs. If your appliance breaks down during the warranty period, simply our trained technicians will be there within 24 hours, to help you diagnose and fix the problem at no additional charge to you.

Question #3: What will you charge me for this service?

Another important question to ask is what the cost of the appliance repair service is. Of course, you don’t want to be blindsided with an enormous bill for a small job. In most cases, a credible company will give you an estimate over the phone. A repair technician may tell you they’re capable of fixing your broken appliance at a certain price only to tell you that it requires double or triple the cost, parts, and labor. They’ll most likely try to pass off a simple repair as a more complicated one.

Faulty Appliande?

Keep in mind that an appliance repair company with extremely low prices may not offer high-quality service.  On the other hand, an outrageously expensive estimate may be a bad sign as well. We recommend calling different appliance repair companies to get an idea of an average price. If there’s a major price difference in their bids, ask for an explanation.

Question #4: Can You Provide Testimonials?

A reliable and trustworthy appliance repair company should offer several testimonials from other homeowners who have hired them in the past. If you’d rather not ask them directly for testimonials, take a look at  Google, Yelp, and Facebook. These online reviews are not only from unbiased customers, but they’ll also let you know their reputation within their community. As you research the company, keep an eye out for words like “scam,” “fraud,” “complaint,” or “rip-off.”

If we recently helped service your appliance and you would like to leave us a review, please feel free.

iFiX is Dedicated to Bringing You The Best Appliance Repair Service in Utah

If you have any questions regarding a malfunctioning appliance in your home, or to learn more about our services, please don’t hesitate to call! We are in the business of keeping people happy, and we’re here to help. Contact us today to learn more!

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