5 Steps to Hiring a Quality Repair Technician

When things go wrong and your appliances need repairs, you’ll need to hire a quality repair technician. Rather than picking the first one you see, it’s important to do some research to make sure you’re not wasting time or money.

While appliance repair can be affordable, we often see repair service companies using gimmicks to get people to hire them for a perceived low cost. We want to make sure our customers understand the process of the repair and communicate with them so they are not left in the dark.

Step # 1 – Do Your Research

When you are looking for repair services, make sure to do some research on the company. Check reviews, social media, and ask trusted friends or family. Are they upfront and honest with the repair costs? Do they charge hourly or job rate? At iFiX, we charge $79 for our diagnosis and we assess the extent of the failure, none of which is based on an amount of time. You’ll also want to know about the technician’s experience. You’ll have to research or ask them about how long they’ve been in business, what areas they have serviced in the past, and of course, about any references they can give you. A reliable repair person won’t hesitate to give you references, so make sure to follow up and actually call them.We know how important it is for you to have working appliances in your home and we believe in fixing it right the first time. Our goal is to make sure that we are trusted by our customers.

Step # 2 – Hourly Costs or Flat Rate Fees?

When working with contractors, one of the most frustrating moments is when they give you a several hour window for when you can expect them to show up. At iFix, we schedule our appointments around your busy schedule. We provide a courtesy call 30 minutes prior to showing up to let you know when we will be arriving. Promptness, attention to detail and honesty are some of the key components we have based our business model upon. Our experts are here to help you resolve your concerns.

Step # 3 – Quality of Work

Have you ever dealt with a repair company that seemed great, but they were not that great? When our technicians come to your home we pay attention to the small details and look to make sure by replacing one part, you won’t end up with additional failures. We want to repair your appliance right the first time, so you don’t need to worry about it breaking again.  We work hard to give you competitive pricing. We only use quality replacement parts in our repair work to guarantee our clients are receiving the best work possible. We do stand behind our work with a 1-year warranty.

Step # 4 – Scope of Work

At iFiX, we work on a large variety of brands and products, but we do ask that you disclose as much as you can about your appliance failure. The more information we have, the easier it will be for our technicians to bring the right parts and tools needed for your repair. If we can’t fix it, we let you know right away so you don’t end up wasting your time and money.

Step # 5 – Choose iFix for Appliance Repair

So what makes iFiX the best appliance repair company in Northern Utah? We give notice when we are on the way and offer a 1 year parts and labor warranty. Plus, we give repair costs before any work is done. Rather than charging hourly, our repairs are priced based on the job, not the time. Take a minute to read some of our online reviews to see the type of company we run. We believe in taking on each job like it is our own home. We know the same headaches and frustrations of waiting for a service company to arrive. Our technicians are honest, reliable, and dependable. We work hard to provide our customers with the best appliance repair possible. Give iFiX a call today for all your appliance repair needs!